LunaLista
 
 
 
Support
  User support is always important. SIP provides remote support setup so your users have easy access to your or our user support from day one.
   
 
Mancalling
   
 
First: Contact your local support, who will know your group’s preferences and challenges
   
 
Calling
   
 

Need help with SIP settings: If you need help with setups and settings in SIP, you can open SIP and go to “Settings”.
   
  Settings
   
  Here at “Remote assistance” you select the person who should help you. Click “Send” and that person will get a link with an email. Your help will now get access to your SIP so needed setups and changes can be made. The link this person receives will work until you click delete. Then the link will be broken and the assistance has no more access to your SIP. So remember to click “delete” when you’ve got the help you needed
 
  Need help with setup/installation: If you are totally lost or are having problems with installing the SIP box, you might prefer
   
 
Frustration
   
 

t0 give the remote assistance total access to your computer. That way your assistance can set it up, as you follow the progress on your screen. The practical thing is that this can be done from anywhere.

Again, call your support, who can guide you to the remote access page.

... or if you can open SIP, you go to “Settings”. Now choose “Assistance to have access to my PC”. Follow the setup instructions. They are few and simple.

   
  Send us a message: You can also send a message to LunaLista with your question. We will process your request quickly. Click here
   
  Call: Or you can simply call us :)   562-569-3731
   
   
   
   
   
   
   
 

 
 
 
 
 
 
*All illustrations are for illustration only and does not nessecarely represent a client relationship.
 
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